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“Kit Shing Watch Co. Ltd. / ANYTIME” TERMS ANDCONDITIONS FOR ONLINE PURCHASE
1. General
1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "ANYTIME" or “we” or “us” means ANYTIME, a division of Kit Shing Watch Co. Ltd. and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website or our mobile app (as the case may be) (collectively “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
3. We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
4. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.
2. Registration
1. You are required to register as a user before placing any order through our e-store. During the registration:
• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;• You authorise us to assume that any person using the e-store with your username and password is either you or is authorised to act for you;
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.
In the event that your account is not used for a specified period (currently, 3 years), we will, for your own and our protection, deem your account to be no longer in use, and we will deactivate your account and all your accumulated points and/or e-vouchers will be forfeited (where applicable). You will need to reapply for a new account if you wish to make further purchase at our e-store.
We are committed tosafeguarding the privacy of individuals with respect to personal data. Wetherefore make sure that our policies and practices in relation to thecollection, use, retention, transfer and access of personal data comply withthe requirements of the Personal Data (Privacy) Ordinance (Chapter 486) underthe laws of Hong Kong. Please refer to our Privacy Policy Statement.
1. Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The prices listed in our e-store may differ from the prices of the same products in our physical shops. The applicable price shall be the price listed in our e-store as at the date of purchase.
2. Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address, or goods are collected at our physical store (as the case may be).
3. To provide secure online transactions, we employ Internet's Transport Layer Security (TLS) technology and 3D Secure 2.0 technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet. To check TLS Certificate information, you can right click the mouse and choose "Properties" & "Certificates".
1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.
3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.
SPECIAL CONDITIONS FOR ANYTIMEE-STORE (“SPECIAL CONDITIONS”)
These Special Conditions aresupplemental to the Terms and Conditions for Online Purchase and are applicableto any orders placed under our e-store. Should there be any inconsistencybetween these Special Conditions and the above Terms and Conditions for OnlinePurchase, these Special Conditions prevail.
1. ANYTIME’s payment terms
1. We accept Visa, Master Card or Alipay.2. When inputting card numbers please do not input space or dash.
3. Under Credit Card Purchase Protection service, e.g. Visa Verification Service, MasterCard Secure Code, customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
4. Cash vouchers: ANYTIME Cash Coupons are not redeemable at our e-shop. ANYTIME Cash Coupons and eShop Digital Vouchers are non-returnable, non-refundable and non-transferable.
5. Where there are additional charges for delivery and/or service, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.
6. You must arrange with us for delivery / collection of the ordered product(s) within 30 days from the date of the order as accepted by us. If you fail to take delivery / collection within 30 days, any payment received by ANYTIME would be forfeited and could not be used for exchange for other products.
2. Notification for ordering
1. Our e-store only accepts orders for delivery in Hong Kong or Macau to the specified billing address or designated physical store located in Hong Kong.2. Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it does not confirm that we have accepted your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by Whatsapp or email.
3. If your order is accepted by us, we will confirm with you accordingly and advise the date and time of delivery or availability for collection at a designated physical store.
4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.
3. Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)
1. You may enjoy free standard delivery service to your specified billing address for each purchase of HK$300 or above (as specified under your invoice). Extra charge may apply if you select delivery at certain specified time slots.2. When you purchase for an amount of less than HK$300, you may enjoy delivery service to your billing address at additional charge specified by us.
3. Delivery service is only available at addresses located in (i) Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special Administrative Region, or (ii) Macau. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department by Whatsapp.
4. Delivery service is not available at non-permanent address, frontier closed areas.
5. Delivery is available on Monday to Friday (9:00am to 6:00pm), except Saturday, Sunday and public holidays.
6. After your order has been accepted, we will confirm with you about the delivery time and date regarding delivery of the product(s). If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. Please check whether all your ordered items are fully and intact delivered against the invoice/delivery note (as the case may be), then sign and return the delivery note to our courier to confirm your acceptance of goods.
7. All expected delivery dates and time are estimates only. ANYTIME will not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
8. You shall give no less than 24 hours' notice from 9:00am to 6:00pm (Saturday, Sunday and public holiday excluded) to our Customer Service Department by Whatsapp or specified means via our e-store in respect of any request for change in delivery time, date and/or place, delivery of additional purchase, or change of purchased item.
9. If for security reason or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order and get your receipt confirmation, we may ask you to collect the goods from one of our stores and will not arrange any delivery.
10. In case of any dispute, our determination shall be final.
1. Please collect your purchased item(s) at your selected physical store within 14 days from the designated date of collection.
2. Once the order is confirmed, you are not allowed to change the selected store for collection.
3. Once the order is confirmed, you are not allow to change the color or model of the selected product or to change to any other product except as agreed by us.
4. If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on the next day when the store is opened.
5. Exchange and refund
1. Once the order is confirmed, we would not accept any request for exchange of products or cancellation of orders.2. You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be). If it is the case, please Whatsapp our Customer Service Department to follow up on the case.
3. If we have agreed you are entitled to an exchange but the products to be exchanged are sold out, we will refund your payment.
4. Original sales receipt or relevant electronic receipt should be produced to us before product exchange is accepted.
5. We have the right to refuse to exchange a product on the ground of damage to its appearance or missing accessories once the delivery has been signed for. If any applicable gifts with purchase are damaged, we will replace them as soon as possible.
6. Packing (including the recycling label where applicable), accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange or refund.
7. The product to be returned should not be damaged, scratched, defaced or contain any trace of water damage.
8. No exchange would be made for product which has been registered for warranty service or has undergone any alteration.
9. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.
10. In exceptional case where agreed with you, we will refund the amount you paid for the order to your relevant payment account which you applied to settle the payment. The refund process takes about 2-4 weeks.
6. Others
1. Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).2. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.
3. Prices charged for purchases on this website may be different from those charged in our stores.
